Refund policy

We have a 30 day return policy, which means you have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return you can contact us at store@clayclaim.com. Please note that returns must be sent to the following address:
Clay Claim Store GmbH
Hindenburgstr. 6A-10A
42853 Remscheid
Germany

If your return is accepted, send us the item at your expense to the address above.
Returns without prior consultation will not be accepted.

If you have any questions, you can always contact us at store@clayclaim.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 days cooling off period
Notwithstanding this, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, your item must be in the same condition in which you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
The buyer bears the return costs.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at store@clayclaim.com.