Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons. The period of revocation is fourteen days from the date on which you or a third party appointed by you, who is not the carrier, took or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (using the contact details below) using a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory. To comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.

You must send your revocation to:

ClayClaim | c/o Gründerschmiede

Street: Hindenburgstraße 6A-10A

Postcode, City: 42853, Remscheid


Consequences of revocation

If you cancel this Agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. You bear the direct costs of returning the goods. They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

The right of revocation does not apply to the following contracts, unless the parties have agreed otherwise:

– contracts for the supply of goods which are not prefabricated and for the manufacture of which individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer

– Contracts for the supply of goods which can spoil quickly or whose expiry date would be quickly exceeded.

The right of revocation expires prematurely, unless the parties have agreed otherwise, for the following contracts:

– contracts for the delivery of goods if, after delivery, they are inseparably mixed with other goods due to their nature

Please avoid damage and contamination of the goods. If possible, please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging. Please note that the above is not a prerequisite for the effective exercise of the right of withdrawal.

Sample revocation form

If you wish to cancel the contract, please complete and return this form.

ClayClaim | c/o Gründerschmiede

Street: Hindenburgstraße 6A-10A

Postcode, City: 42853, Remscheid


I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

ordered on (*)

received on (*)

Name of the consumer(s)

Address of the consumer(s)

Date, signature of the consumer(s)


(*) Delete as applicable.